Terms & Conditions

Terms and Conditions Bookings and ensuing contracts shall be deemed to have been concluded in Moshi, Tanzania and shall be interpreted according to the laws of the United Republic of Tanzania. The Company reserves the right to decline any booking without outlining the reasons for it.

All travelers receive pre-trip information, complete itinerary and on-demand pre-travel advice, via email or directly with our offices for any last minute or personal queries.

In the event of a particular accommodation being unavailable upon booking, accommodation of a similar or higher standard will be substituted.

DEPOSIT & PAYMENT

For a reservation to be held on any itinerary, a deposit of 30% per person per itinerary is required. The balances of payments are due 60 days prior to arrival in Tanzania. This deposit forms part of the payment for the trip and shall be counterbalanced to the total amount charged to the client/agent.

If the full amount is not paid at least 40 days prior to departure day, the Company reserves the right to treat the booking as cancelled and the deposit shall not be refunded. Clients/Agents booking within 40 days of tour departure are required to pay the full amount or clearly agree with our office about how the payment will work immediately to secure the reservation. For the late bookings one within 5 and 0 days clients need to obtain clear information on how they will go paying.

All bank charges are to be settled by the client or agent respectively. This includes transaction fees charged by our bank. The amount shown on the invoice is the amount that needs to reflect in our account and should bank charges have been deducted, we would have to invoice you afterward.

BOOKING AMENDMENTS

For amendments of existing bookings done by the client/ agent (e.g. departure dates, air tickets, accommodation, number of participants etc.) a handling fee of 70 USD per booking applies. The handling fee will be charged in addition to the service provider fees.

CANCELLATIONS

Cancellations must be sent in writing to the office that confirmed the reservation. Cancellations shall only be effective from the date of receipt of cancellation by the booking office. In case of a booking cancellation, the Company shall retain the full deposit.

Akaro Tours & Safaris entitled to act as an agent or principal with regard to the provision of the services.

If a booking is cancelled the client is subject to a cancellation fee as follows:

60 days or more notice 75 percent of the TOTAL BOOKING COST shall be refunded.
59 – 40 days’ notice 50 percent of the TBC shall be refunded
39 – 30 days notice 25 percent of the TBC shall be refunded
29 – Days or less notice given no refund of the TBC shall be made.

All changes in Itinerary are free of charge until 30 days before departure and handling fee of $70 per booking will be added for any changes done within 30 and 10 days before departure, no any changes between 10 and 0 days.

The Company reserves the right to cancel any tour at its sole and absolute discretion, without prior notification in instances where this is unavoidable. However, in that case the Company agrees to refund all monies already paid by the client. This shall be the Company´s sole responsibility to the client and no claim for any damages, howsoever arising, shall accrue against the company.